Opening and signing of the Zalo application cooperation to solve administrative procedures in Vinh Phuc province




With many features that really bring convenience to State management agencies, businesses and people, after a trial period at the provincial Public Administration Agency, since November 1st, 2019, the application of Zalo on resolving administrative procedure has been implemented by the provincial People's Committee to district public administrative centers and 137 one-stop shops at communal the level.

Standing Vice Chairman Le Duy Thanh and delegates press the button to launch Zalo
application to solve administrative procedures in the province

Just need a Zalo account on smart phones, Zalo applicants will scan the QR code that has been pasted behind the computer screen of the official receiving administrative procedures. Then, the applicant presses the "INTEREST" button, then becoming a member of the Public Administration Agency on Zalo and can start trading.

All features (look up information and administrative procedure settlement results by receipt code and QR code; integrated lookup records of citizens through Zalo by phone number; active information for customers when receiving records; automatically send a message to change the status of case resolution; inform customers when results are available; register to receive results by mail at any time; authorize the receipt of settlement results via Zalo without having to use paper documents and local certifications...) will help people, organizations and businesses easily perform administrative procedures transactions without having door-to-door visit.

Speaking at the ceremony, Standing Vice Chairman Le Duy Thanh affirmed, “The application of Zalo in resolving administrative procedures is one of the provincial solutions in administrative reform, especially in the field of providing online public services.” He also required the provincial Public Administration Agency to proactively coordinate with related departments, branches and businesses to apply Zalo to receive dossiers and settle administrative procedures at 9/9 districts’ Public Administration Agencies and 137 One-stop-shop units at commune, ward and town level, to be completed in the first quarter of 2020. Assign the Department of Information and Communications to coordinate with VNG Joint Stock Company - Zalo provider, to continue researching and proposing the provincial People's Committee to deploy more useful applications to serve people and businesses, in particular, need to pay special attention to the two-way interaction between the government and people, businesses. Agencies and units of the province strictly sign, send and receive electronic documents between agencies in the State administrative system under the Prime among State agencies. At the same time, well propagate the implementation of digital signing and e-signing as well as sending reports on the results of administrative procedures through Zalo so that people can actively participate in the application.

Bich Phuong


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